Mary Margaret Godier
Customer Success Leader Obsessed with Value Delivery
I am an accomplished, people-first leader with deep enterprise account management
experience with customers across technology, media, healthcare and ecommerce.
I am looking for my next role as a
VP or Director of Customer Success at a
mid-sized B2B SaaS company.
My Posts
Thought leadership on building
exceptional teams & customer experiences
ABOUT ME
I've been building high-performing teams and managing customer relationships for over 15 years, helping organizations transform how they deliver value to their customers.
I've led software implementations, transitioned development teams to Agile methodologies, built my own business, managed millions in recurring revenue, and scaled global teams.
I've made my share of mistakes along the way, but I found my why in Customer Success through solving complex problems for customers and removing roadblocks for my teams.
I'm also a mom to two teenagers and have been married for 23 years. I love hunting for sea glass and seashells, and creating art.
EXPERIENCE
Automattic - WordPress VIP
Director, Customer Success
WordPress VIP provides a secure, scalable, managed WordPress CMS and analytics platform for enterprise organizations with high traffic sites. At WordPress VIP, I led an enterprise delivery team focused on supporting our largest, most strategic customers across media, technology, e-commerce and healthcare market segments. My team achieved exceptional performance metrics including 95% GRR and 90% true NPS in 2024.
Relevant CRM
VP, Client Services
Relevant CRM (acquired by Vertilocity in 2023) is a software company, Microsoft Partner and ISV that delivers CRM and quoting solutions for vertical market customers. During my 12-year tenure, I wore many hats in the business and helped grow revenue on average 14% year-over-year which supported a successful owner exit in 2023. I managed general business operations as well as our client success, implementation, development and support teams.